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Customer Satisfaction is of utmost importance at Vape Icon. We would like to inform all of our customers that our shipping department is closed on weekends (Saturdays and Sundays) and all Government Holiday’s when the Post Office is closed. Any inquiries over the weekend regarding shipping will be answered at the beginning of the week. All orders placed through this website must be shipped to the address provided in your invoice. We DO NOT allow will-call or pick-up of items for online purchases due to security reasons. All limited availability and/or exclusive items are limited to one per person, per household. Multiple orders cannot be combined. No sales or shipping to Countries, States, Provinces, Counties or Cities where items are prohibited. No sales or shipping to minors or to adults intending to distribute or resell items to minors. All customers are responsible for knowing and following the local laws in the States which they reside in. We strive to offer all of our customers the most convenient options for shipping. Some shipping options have limitations which are described below.
All in stock items will be packaged within 24 hours, during business days, from the date you place your order and will be picked up by USPS the following business day, regardless of the shipping option you choose.
All in-stock items ship in 24-hours during business days. Coil Oil, Good Vibes and Celtic Clouds are drop-shipped by the manufacturer and my take more than 24-hours to ship. Delivery days/times are only estimated dates by the courier and are not guaranteed by us or them. (Ex. If you place an order Friday and choose USPS Priority Overnight, your order will not be processed or picked up by USPS till the following Monday and be delivered to you the business day after.) This time frame is still not guaranteed in which your order could take longer to process if we are backed-up with orders. Invoices are processed in the order they are received.
Domestic orders can take anywhere from 1 to 7 business days to reach their intended destination and is dependent on which shipping option you choose. International orders can take 6 to 20 business days to reach its intended destination for priority international or express international options. All other international shipping options have a 10 to 45 day time frame. All time frames specified are only estimates from the carriers and are not guaranteed by them or us, Vape Icon. Please do not contact us regarding tracking unless you have not received your package within the specified time frames. We are working diligently to answer all emails for those who need our assistance while trying to get your orders out as soon as possible.
Tracking information is offered by the carrier via the USPS website and is limited by them.
For all international orders, if you use any shipping option other than USPS express international, you the customer, takes full responsibility if the package is lost during transit as we cannot add insurance or door to door tracking to those options. Please remember that once a package leaves our facility, we no longer have control of the item. However, we will try our best to assist all of our customers in locating their package if it is ever lost during transit. Since international laws are continuously changing we cannot keep up with what is legal to sell to our customers in other countries. It is up to the customer to be aware of their laws regarding ordering/receiving e-liquid/vape products. If items are confiscated by customs or their shipping carrier, we will not be held responsible for the confiscation of the items. Certain items cannot be shipped internationally. All batteries or devices with built in batteries cannot be shipped internationally. Also, they cannot be shipped domestically overnight (lithium ion batteries cannot be shipped via air due to new laws regarding shipping restrictions) and must be shipped ground. For further information regarding restricted items, please email us at [email protected] Also, "ANY" request by customers to alter their international customs invoices will not be honored. All items shipped internationally must be declared.
International Duties and Taxes
Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. If it is determined that an international order requires additional postage, we reserve the right to hold the order until we receive the additional shipping cost, as determined by current rates.